The OM³ Logistics Portal is a logistics portal solution for airports that enables downtown tax-free and duty-free shopping without formalities. With advantages for all involved: Shops can offer attractive offers, passengers save on tax-free shopping and airports increase their non-aviation turnover.
Duty-free shopping in the city, goods purchased duty-free are delivered to the airport for the passenger's departure.
Retailers have an easy-to-use tool at their disposal that relieves them of the worries associated with handling parcels and shipments.
Customers can buy numerous products tax-free and without complicated tax refund forms – online or at off-airport points of sale.
International travellers are entitled to a tax refund on departure from their destination, but this includes cumbersome filling out of forms and long queues at tax refund counters. The OM³ Logistics Portal enables significantly simplified and faster processes and thus increases the attractiveness of tax-free downtown shopping.
The OM³ Logistics Portal provides not only the innovative software but also the entire hardware such as scanners, mobile devices, security support, etc. All processes are fully documented. Reporting is automatically generated for customs. The OM³ Logistics Portal thus offers an integrated solution with all the necessary components along the entire customer journey.
Tax- and duty-free shopping in the city, based on identification and verification of passenger flight data.
The retailer creates a package for the purchased items and a collection authorization document for the customer.
The retailer groups individual packages via the Logistics Portal to simplify processing and increase efficiency and sends the shipments to the airport for storage and distribution. Security checks every package at the airport.
The airport service staff identifies the parcels with barcode scanners and sends the shipment to the Collection Points, where the purchases are stored in individual compartments. Based on the barcodes, the Logistics Portal recommends service personnel to bundle individual packages from different retailers for each customer, which makes collection much easier.
The passenger collects his or her purchases at the Collection Point before taking his or her outward flight or after entering the country on flights arriving at the airport.
For passengers, tax refund digitalization offers massive advantages and thus becomes significantly more attractive: no formalities, automated digital processes, 100% tax refund without fees!
For airports, tax refunding means a new business model and additional non-aviation revenue from downtown sales.