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WIESBADEN, GERMANY, 09 FEBRUARY 2021 – In response to the impact of the seismic shift in the global travel climate, AOE, the world’s leading provider of digital travel retail solutions, announces the launch of Omnevo – an innovative new company molded from the merger of AOE’s leading aviation e-commerce solutions with catering management and supply chain expert SHIFTEO, delivering unique ancillary revenue models in Food&Beverage (F&B), Retail and Experiences for airlines, airports and rail operators.
Omnevo is the world’s first fully modular digital solution suite to provide end-to-end, vendor-agnostic digital retailing and catering management, uniquely addressing everything from frontend customer experience such as personalization, choice and fulfilment to complex operational challenges, including Logistics, Warehousing, Crew and ePOS. From starting with a small Minimum Viable Product-approach - such as a relatively simple add-on of F&B pre-order to reduce waste and weight - the system can easily and rapidly expand into a full omnichannel retailing solution according to market needs, ultimately achieving new industry-benchmarks in customer experience along the entire ancillary revenue journey.
The launch of Omnevo is designed to provide operators in the mobility and hospitality industries with a powerful new path to optimizing their post-COVID ancillary revenue recovery. The combination of the collapse in travel markets and the accelerated evolution of consumers’ touchless digital behavior over the past year has inflicted a ‘perfect storm’ on operators, decimating ancillary revenue streams and further magnifying the declining effectiveness of traditional revenue models.
The new company’s name is derived from a synergy of the words ‘omnichannel’ and ‘evolution’, expressing the commitment to drive a new digital performance standard for the mobility and hospitality sectors worldwide, as Michael Raasch, CEO, Omnevo, explains: “Omnevo is an effective, holistic and, above all, flexible response to the harsh new travel market realities and is radically different product approach to that of our parent company, AOE.
Everyone in the mobility and hospitality sectors understands that the global crisis and the shift in consumer behavior sets a challenging new paradigm in revenue creation. Everyone also realizes that the post-COVID answer is undoubtedly digital. However, under severe financial pressures, many are unsure how to make that happen – so we’ve created a clear, powerful, cost-effective solution that is ‘off the shelf’ and can be implemented quickly.”
Kian Gould, CEO of AOE and Chairman of the Board of Omnevo, adds: “We’ve achieved this innovative solution by combining the proven expertise of AOE and SHIFTEO in a unique, success-based model that meets the shifting needs of the market, providing something never available before – holistic, vendor-agnostic, end-to-end provision across the whole journey.
Our modular solution suite gives operators of any size the agility to easily and rapidly adapt to market needs, ultimately achieving a full omnichannel platform with minimal investment and shared risk, if and when desired. We’re confident that our model can not only deliver new levels of customer experiences and drive new revenue streams but can also achieve greatly improved operational efficiency – all from low start-up costs.
The fundamental shift that has been so significantly accelerated in 2020 is driving the evolution of the end-customer’s digital behavior forward by 10 years in just six months, making traditional ancillary revenue models increasingly unstable, even in a recovery. Omnevo has responded by innovating at scale to give the industry the capacity and agility to evolve with the market and the flexibility to react quickly to changes.
The current crisis may well be the tipping point that finally convinces everyone in the industry that digital is the path they need to take, and that classic retailing, catering and operator models are in the past.”
Peter Coelho, COO of Omnevo, emphasizes the enhanced logistical and operational capabilities that Omnevo provides: “At its heart, Omnevo is all about giving our customers freedom through new levels of control, efficiency and versatility. We provide a fully vertically-integrated solution portfolio that frees them from the traditional model’s barriers – such as minimal choice of suppliers and its restrictive focus on route, destination and contracts - enabling them to re-define both their performance and their end-customer experience.
These new efficiencies, achieved particularly through focusing on pre-travel selection, purchasing and decision-making, are further amplified by the absolutely remarkable gains achievable across sustainability elements, such as stock management, food waste and last-mile delivery. Simply, this model has been designed so that the more comprehensively you embed it, the greater the range of performance benefits can be achieved across every area of your business.”
Omnevo is expanding its targeting across travel, retail and hospitality sectors – including airlines, airports, railways, hospitality providers, brands and malls - as a response to the ongoing global crisis and as a cost effective, revenue-driving route towards recovery. With five years’ experience on sector-leading omnichannel projects such as Frankfurt Airport (the world’s first omnichannel airport), KrisShop for Singapore Airlines, Heathrow Boutique and Auckland Airport, Omnevo is set to change the market at scale. ENDS
Omnevo: Launched in 2021 and headquartered in Wiesbaden, Germany alongside its parent company, AOE, Omnevo represents next-level digital ancillary revenue and operations empowerment for mobility and hospitality providers such as airports, airlines, rail operators, brands and malls. Omnevo’s solutions are modular and built upon highly scalable architecture that blends a comprehensive portfolio of tailored, adaptable features with an agile, customer-centric development approach. Enabling everything from pre-order and e-commerce, to onboard retail and back-office operations and supply chain management integration, Omnevo’s products allow mobility and hospitality providers to regain full control of their omnichannel retail customer engagement while leveraging the undisputed power of e-commerce marketplaces.
AOE: AOE is a leading digital transformation and agile software development company focused on providing digital commerce solutions to global enterprises. AOE’s global team of over 250 people in six countries and offices in Frankfurt, Miami, Zurich, Paris, Dubai and Hong Kong, is responsible for many of the large-scale digitalization efforts in the aviation industry in recent years and has worked on hundreds of major global e-commerce rollouts for companies including Sony, Commerzbank, Deutsche Telekom, congstar, Lufthansa, Cisco Systems and Bosch.
Aviation & Travel
Entering my third year as one of the founding partners at Omnevo, I wanted to share my insights and experience from the dynamic world of e-commerce and the travel industry in 2023. At Omnevo, we've achieved remarkable growth over the years, and it's a testament to the incredible team we've built, dedicated to empowering our customers and learning from every challenge we've faced. We are by no means perfect, but we’ve been transparent in our learning process as we pave the way for new innovative solutions for airlines and airports. In this post, I want to focus on the ever-evolving landscape of e-commerce as we see it at Omnevo, in the airline industry, where we're still striving to unlock the true potential of a personalized, all-encompassing retail marketplace. Let's dive into the trends and observations that have piqued my interest recently.
WIESBADEN, GERMANY, 2 NOVEMBER 2023 - Omnevo, a leading provider of innovative e-commerce solutions for the aviation industry, is proud to announce a significant milestone in its collaboration with Zurich Airport, one of the world's premier international airports.
Aviation & Travel
As I speak with airlines of all shapes and sizes, one of the most consistent themes of our conversations is how to innovate in the digital retail space, driving new revenues and enhancing the experience for passengers. For many airlines without prior digital retail presence, the prospect of deploying a comprehensive platform can be overwhelming. When they glance at mature offerings like Krisshop, which boasts over 30,000 products, home delivery, loyalty integration, and a multitude of functionalities, it's easy to feel lost in the complexity of it all. It's like trying to see the forest through the trees, with the vast expanse of new possibilities seemingly beyond the comfort zone of onboard retail. But here's the good news: embarking on an e-commerce journey need not be a plunge into the great unknown. Instead, airlines can take a phased approach that starts small and scales as they feel ready. This involves initially launching a straightforward e-commerce solution like, such as pre-ordering duty-free items and food and beverage services, before gradually expanding into a comprehensive platform that integrates their loyalty program, offers home delivery services, exclusive brand collaborations, and additional offerings such as airport parking. See our projects with Air Europa or Air Arabia for more specific examples.