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WIESBADEN, GERMANY, 09 FEBRUARY 2021 – In response to the impact of the seismic shift in the global travel climate, AOE, the world’s leading provider of digital travel retail solutions, announces the launch of Omnevo – an innovative new company molded from the merger of AOE’s leading aviation e-commerce solutions with catering management and supply chain expert SHIFTEO, delivering unique ancillary revenue models in Food&Beverage (F&B), Retail and Experiences for airlines, airports and rail operators.
Omnevo is the world’s first fully modular digital solution suite to provide end-to-end, vendor-agnostic digital retailing and catering management, uniquely addressing everything from frontend customer experience such as personalization, choice and fulfilment to complex operational challenges, including Logistics, Warehousing, Crew and ePOS. From starting with a small Minimum Viable Product-approach - such as a relatively simple add-on of F&B pre-order to reduce waste and weight - the system can easily and rapidly expand into a full omnichannel retailing solution according to market needs, ultimately achieving new industry-benchmarks in customer experience along the entire ancillary revenue journey.
The launch of Omnevo is designed to provide operators in the mobility and hospitality industries with a powerful new path to optimizing their post-COVID ancillary revenue recovery. The combination of the collapse in travel markets and the accelerated evolution of consumers’ touchless digital behavior over the past year has inflicted a ‘perfect storm’ on operators, decimating ancillary revenue streams and further magnifying the declining effectiveness of traditional revenue models.
The new company’s name is derived from a synergy of the words ‘omnichannel’ and ‘evolution’, expressing the commitment to drive a new digital performance standard for the mobility and hospitality sectors worldwide, as Michael Raasch, CEO, Omnevo, explains: “Omnevo is an effective, holistic and, above all, flexible response to the harsh new travel market realities and is radically different product approach to that of our parent company, AOE.
Everyone in the mobility and hospitality sectors understands that the global crisis and the shift in consumer behavior sets a challenging new paradigm in revenue creation. Everyone also realizes that the post-COVID answer is undoubtedly digital. However, under severe financial pressures, many are unsure how to make that happen – so we’ve created a clear, powerful, cost-effective solution that is ‘off the shelf’ and can be implemented quickly.”
Kian Gould, CEO of AOE and Chairman of the Board of Omnevo, adds: “We’ve achieved this innovative solution by combining the proven expertise of AOE and SHIFTEO in a unique, success-based model that meets the shifting needs of the market, providing something never available before – holistic, vendor-agnostic, end-to-end provision across the whole journey.
Our modular solution suite gives operators of any size the agility to easily and rapidly adapt to market needs, ultimately achieving a full omnichannel platform with minimal investment and shared risk, if and when desired. We’re confident that our model can not only deliver new levels of customer experiences and drive new revenue streams but can also achieve greatly improved operational efficiency – all from low start-up costs.
The fundamental shift that has been so significantly accelerated in 2020 is driving the evolution of the end-customer’s digital behavior forward by 10 years in just six months, making traditional ancillary revenue models increasingly unstable, even in a recovery. Omnevo has responded by innovating at scale to give the industry the capacity and agility to evolve with the market and the flexibility to react quickly to changes.
The current crisis may well be the tipping point that finally convinces everyone in the industry that digital is the path they need to take, and that classic retailing, catering and operator models are in the past.”
Peter Coelho, COO of Omnevo, emphasizes the enhanced logistical and operational capabilities that Omnevo provides: “At its heart, Omnevo is all about giving our customers freedom through new levels of control, efficiency and versatility. We provide a fully vertically-integrated solution portfolio that frees them from the traditional model’s barriers – such as minimal choice of suppliers and its restrictive focus on route, destination and contracts - enabling them to re-define both their performance and their end-customer experience.
These new efficiencies, achieved particularly through focusing on pre-travel selection, purchasing and decision-making, are further amplified by the absolutely remarkable gains achievable across sustainability elements, such as stock management, food waste and last-mile delivery. Simply, this model has been designed so that the more comprehensively you embed it, the greater the range of performance benefits can be achieved across every area of your business.”
Omnevo is expanding its targeting across travel, retail and hospitality sectors – including airlines, airports, railways, hospitality providers, brands and malls - as a response to the ongoing global crisis and as a cost effective, revenue-driving route towards recovery. With five years’ experience on sector-leading omnichannel projects such as Frankfurt Airport (the world’s first omnichannel airport), KrisShop for Singapore Airlines, Heathrow Boutique and Auckland Airport, Omnevo is set to change the market at scale. ENDS
Omnevo: Launched in 2021 and headquartered in Wiesbaden, Germany alongside its parent company, AOE, Omnevo represents next-level digital ancillary revenue and operations empowerment for mobility and hospitality providers such as airports, airlines, rail operators, brands and malls. Omnevo’s solutions are modular and built upon highly scalable architecture that blends a comprehensive portfolio of tailored, adaptable features with an agile, customer-centric development approach. Enabling everything from pre-order and e-commerce, to onboard retail and back-office operations and supply chain management integration, Omnevo’s products allow mobility and hospitality providers to regain full control of their omnichannel retail customer engagement while leveraging the undisputed power of e-commerce marketplaces.
AOE: AOE is a leading digital transformation and agile software development company focused on providing digital commerce solutions to global enterprises. AOE’s global team of over 250 people in six countries and offices in Frankfurt, Miami, Zurich, Paris, Dubai and Hong Kong, is responsible for many of the large-scale digitalization efforts in the aviation industry in recent years and has worked on hundreds of major global e-commerce rollouts for companies including Sony, Commerzbank, Deutsche Telekom, congstar, Lufthansa, Cisco Systems and Bosch.
Aviation & Travel
“Are you crazy? Joining a start-up in the travel space in the middle of the worst global pandemic for over a century?!” That was just one of the concerned comments made to me when I left my previous job role after seven years and joined Omnevo in May 2021, with most of the aviation world at a standstill. in fact, it was Omnevo’s confidence and ambition in launching during the pandemic that told me this was something special. In the aviation industry’s chaos, they saw an opportunity. Exactly one year later, I know I made the right decision. While Omnevo is a relatively new brand to the market, we’re backed by AOE – one of the most experienced players in the market – and we’ve assembled a team of highly experienced people who have worked across airline operations, retail, F&B operations, logistics and technology for many years. This experience, combined with an incredibly skilled technical team, means that we can make impactful changes to an airline’s performance; and that’s exactly how Omnevo saw the opportunity, even while most of the world’s fleets were grounded.
Aviation & Travel
In this third blog in a series focused on airline adoption of a revenue digitalization strategy, I want to zoom-in from the broader focus shared in the first two blogs and their emphasis on front-end issues and, instead, focus on how the digital solution is embedded across the airline’s day-to-day operations in F&B/Retail – driving new performance levels in every area it touches, for both LCCs and FSCs.
Aviation & Travel
To be honest, I thought at first that it was an April Fool joke - but researchers at UC Berkeley have genuinely managed to convert airline food waste into aircraft fuel! Thankfully, this process doesn’t mean that flight crew must gather the leftovers to power the aircraft – or that the guy in Row 7 can’t have a dessert because the plane’s low on fuel - but it illustrates how there are always ways to find new solutions to old problems.