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After receiving two awards at last year’s Imagine Commerce Conference in Las Vegas, Nevada, AOE has been awarded for the Best Omnichannel Experience for its Frankfurt Airport project during Imagine 2016 conference in Las Vegas. The award recognizes excellence for the best omnichannel experience across multiple channels. The solution provides passengers with numerous useful on- and offline shopping-, service- and real-time information options; for example, customers can choose from a number of options when ordering merchandise, which can then be delivered to the gate or home, or picked up in-store at the airport.
AOE CEO Kian Gould and Kai Schmidhuber, Senior Vice President Multichannel, E-Commerce, CRM and Strategy, Fraport, received the award during a ceremony on April 12, 2016 in the Wynn Las Vegas. Fraport is the company which operates Frankfurt Airport.
The solution unites complex on- and offline services and provides the optimal travel experience for Fraport’s customers, Schmidhuber adds. AOE impressively demonstrated that they could adapt to all eventualities during the project, while also being able to flexibly implement new ideas not contained in the original concept. “For that, we can only award the highest praise and a big point for respect,” he concludes.
“After being recognized with the Omnichannel Partner of the Year Award as last year’s conference, we are especially proud to be honored with the award for Best Omnichannel Experience this year,” AOE CEO Kian Gould commented. “To date, the Frankfurt Airport project has been the most ambitious and comprehensive project implemented by AOE and therefore represents a major milestone for our company. It’s also a milestone for the travel industry, especially in the retail sector, as it unites more than 30 systems and brings together numerous retailers and service providers in an entirely new and innovative mall concept. Not only is it an industry first, we believe it will fundamentally change how people shop and travel.”
Aviation & Travel
“Are you crazy? Joining a start-up in the travel space in the middle of the worst global pandemic for over a century?!” That was just one of the concerned comments made to me when I left my previous job role after seven years and joined Omnevo in May 2021, with most of the aviation world at a standstill. in fact, it was Omnevo’s confidence and ambition in launching during the pandemic that told me this was something special. In the aviation industry’s chaos, they saw an opportunity. Exactly one year later, I know I made the right decision. While Omnevo is a relatively new brand to the market, we’re backed by AOE – one of the most experienced players in the market – and we’ve assembled a team of highly experienced people who have worked across airline operations, retail, F&B operations, logistics and technology for many years. This experience, combined with an incredibly skilled technical team, means that we can make impactful changes to an airline’s performance; and that’s exactly how Omnevo saw the opportunity, even while most of the world’s fleets were grounded.
Aviation & Travel
In this third blog in a series focused on airline adoption of a revenue digitalization strategy, I want to zoom-in from the broader focus shared in the first two blogs and their emphasis on front-end issues and, instead, focus on how the digital solution is embedded across the airline’s day-to-day operations in F&B/Retail – driving new performance levels in every area it touches, for both LCCs and FSCs.
Aviation & Travel
To be honest, I thought at first that it was an April Fool joke - but researchers at UC Berkeley have genuinely managed to convert airline food waste into aircraft fuel! Thankfully, this process doesn’t mean that flight crew must gather the leftovers to power the aircraft – or that the guy in Row 7 can’t have a dessert because the plane’s low on fuel - but it illustrates how there are always ways to find new solutions to old problems.