AOE Group · Digital Design Business Unit

Digital products that work in complex environments.

Regulated markets, diverse stakeholders, established systems, we create user-centered experiences that withstand these realities.

15
+
Years in regulated markets
40
+
Institutional clients
100
%
Human-centered & WCAG compliant

AOE as a subcontractor of Consileon

Consileon holds an approved BBG framework agreement for Austrian federal authorities and public institutions. AOE Group provides UX and design services as a subcontractor — all assignments are handled through Consileon. This allows you to benefit from AOE’s user-centered expertise without conducting your own procurement process.

01

Approved provider

Consileon is authorized under the BBG framework agreement, so no separate tendering process required.

02

Direct commissioning

Engagement via the BBG framework is fast, legally compliant, and requires no additional effort.

03

Needs analysis

A joint workshop to analyze target groups and requirements, including a free initial consultation.

04

Implementation and handover

Development-ready prototypes and design systems for your internal team or development partners.

01 / Who we are

Design expertise at the heartof the AOE Group

We are the Digital Design Business Unit of the AOE Group — a specialized team of designers, UX experts, and user researchers.

Our approach is human-centered and evidence-based: We put real users at the center — and build products that thrive in regulated, institutional environments.

02 / What we do

User centered. Scaleable. Compliant

Aligned with the design thinking process, from initial research to scalable systems.

User Research & Insights

User research analysis, user interviews, surveys, and flow testing as the basis for decision-making. Personas, empathy maps, and customer journey maps that are truly grounded in real insights.

Digital product design

From idea to MVP: user flows, wireframes, high-fidelity prototypes, dev-ready, designed with a user-centered approach and tested in complex environments. Includes product and feature expansion for existing systems.

Design Ops & Design Systems

Unify historically grown interfaces and make them scalable. Design audit, UI library, design tokens, and pattern documentation — aligned with the brand and WCAG AAA compliant.

Ideation & Rapid Prototyping

Systematically fix weak conversions, high bounce rates, and accessibility gaps. Funnel audit, A/B tests, accessibility audit according to WCAG, and an implementation plan for the Accessibility Strengthening Act (BFSG).

03 / Our Method

From problem to scaled solution.

01

Understanding: Users & context

Interviews, observations, and audits of existing products. Decisions based on real needs — not assumptions.

02

Developing ideas: Designing solutions

Opening solution spaces, developing concepts, setting priorities. Creative leadership meets structured methodology.

03

Prototype & Test: Validate quickly

Make ideas testable in days, validate with real users, iteratively improve — low-risk and AI-supported.

04 / Why AOE

Digital products that truly work, not just look good.

We work in complex environments: regulated industries, the public sector, and legacy systems. Our goal is measurable results, not just concepts.

Specialized in institutional clients

Over 40 institutional clients from insurance, banking, the public sector, and regulated industries. We understand the requirements around compliance, accessibility, and legacy systems.

100% WCAG: Accessibility by default

Accessibility is not an add-on, but part of our standard process. All products meet WCAG AA/AAA and prepare you for the Accessibility Strengthening Act (BFSG).

AI and research as a competitive advantage

We combine classic UX research with AI-supported search behavior analysis (GEO/SEO). This helps us understand the real language of your target audience even before the first survey begins.
05 / Notable Impact

Two Two perspectives, one measurable outcome

Good design delivers value in two ways: internally by improving your teams’ efficiency, and externally by increasing your revenue.

Up to 80%

efficency internally

Optimized internal tools and employee portals can increase your teams’ efficiency by up to 80% — less friction, shorter turnaround times, and less burden on employees.

2x more

revenue and growth outside

Conversion-focused design can dramatically reduce bounce rates and improve conversion rates, with the potential to double revenue.

03 / References

Proven results in practice

Organizations that already trust the AOE Enterprise AI Platform

Reference

Use Case

Design system setup, UI adaptation, making the brand digitally scalable

Outcome

Consistent digital brand language across all platforms

Reference

Use Case

Concept to MVP, service experience optimization, increasing online conversions

Outcome

User-centered funnel with measurable conversion uplift

Reference

Use Case

User research, UX redesign, household and travel insurance

Outcome

Redesigned conversion process, higher user satisfaction

Reference

Use Case

Accessibility and inclusive design audit, WCAG compliance

Outcome

100% WCAG AA compliance, inclusive digital presence

Reach us

Ready for the first conversation?

We analyze your current digital experience and show where user-centered design can have the greatest impact. Available via BBG/Consileon — no procurement procedure required.

Free discovery call · No procurement process via BBG/Consileon

Christina Gundacker

Head of Digital Experience - AOE Group

christina.gundacker@aoe.com