Good customer service is a competitive advantage and key to success. It is therefore a “must-have” for professional external representation of companies and should be structured efficiently and flexibly with optimal workflows. Professional customer service with AOE helps companies quickly and competently answer customer queries.
Swift and component resolution of customer queries for satisfied customers
Positive marketing effects and increased customer loyalty through competent consultation
Optimal workflows and efficient processing of customer queries
Excellent service leads to higher customer loyalty, increased revenu, positive evalutations and recommendations. The following challenges must be met to implement successful customer services:
AOE customers benefit through a fast, competent and cost-effective customer service. End customers are guided through the process according to the agreement in place and your inividual needs, so that your issue is optimally processed and your problem solved as quickly as possible. Our customer service is structured along traditional lines with three distinct levels:
A “care-free” customer service package from a single source
External and internal support as well as customer care, 1st and 2nd level
Faster, more efficent and more cost-effective customer service
Your customized solution leaves nothing to be desired
Your query is competently processed (from both a business as well as a technical perspective)
Optimal planning and workflow lead to increase customer loyalty and -satisfaction
Zwei Löwen develops individual customer care- and mobile solutions for companies of any size and from any industry. One focus at Zwei Löwen is the helpdesk offering – the first point of contact for AOE customers with queries and problems.
The international outsourcing service provider is a subsidiary of the Bertelsmann SE & Co. KGaA and, with more than 70,000 employees in over 40 countries, is considered to be one of the leading service providers. Arvato Bertelsmann offers numerous services, including digital marketing and IT solutions.