Service Level Agreements from AOE

Reliable support for your Web Applications with transparent and verifiable Service Level Agreements (SLA) from AOE.

AOE provides businesses with comprehensive services for maintenance and support during project implementation, during operation and after the end of a project. These services comprise extensive managed hosting- and support services so that your web application functions optimally at any time. Our proven partnerships with the leading hosting providers worldwide ensure consistently high performance with up to 99.9% reliability per month.

In addition, the service contracts of AOE ensure transparency and security in maintenance, customer support and continued development of the platform.

An overview of available SLA service packages

Application management

AOE provides separate development-, staging- and continuous integration and -deployment environments for continued development and testing of the project. The environments are always visible and transparent for customers – e.g. for acceptance testing or approval.

Application management also includes monitoring, which continuously checks solution performance. Monitoring is becoming an increasingly important element of application management, since only pages that can be accessed easily can ensure satisfied customers.

Managed Hosting

AOE offers comprehensive hosting solutions based on a dedicated private cloud, which we offer jointly with Rackspace – one of the world’s leading hosting providers.

Server resources can be flexibly extended, reduced or new virtual servers can be deployed. This ensures that the hosting architecture can easily grow with the demands of the portal and also react quickly to changes. The hosting solution thus combines the benefits of a cloud solution with those of a dedicated server.

In addition, AOE cooperates with a number of hosting partners, among them Rackspace and Amazon Web Services (AWS). With the help of these partners, AOE can provide its customers an optimal hosting solution for their systems architecture.

Response times

Clearly defined response times for troubleshooting make for transparent support for the customer. AOE divides errors into three error classes with clearly defined response-, feedback- and resolution times. This approach to error classification provides customers with a clear overview of response times for active processes.

Do you have further questions about the service level agreements of AOE? Contact