How can airports and travel retail use digital business models to secure and expand their non-aviation revenues? Kian Gould and Adil Raihani dealt with this question in a webinar in cooperation with the airport magazine International Airport Review. The topic obviously hit a nerve: the webinar reached a record number of questions asked by the nearly 500 live visitors.
The webinar is divided into two parts. The first section contains a 35-minute presentation by Kian Gould, CEO and founder of AOE, and Adil Raihani, Digital Travel Retail Advisor and former Senior Vice President of Commercial at Vienna International Airport. In the second section, the two experts answer questions from the auditorium for 25 minutes.
Unfortunately, since there was great interest in the topic, not all questions from the auditorium could be answered. Since Kian Gould didn't want to leave out any questions, he took the time to answer them in a subsequent Q&A video. The second video and a list of the questions can be found under the webinar video.
You can find all videos of our cases at Frankfurt, Heathrow and Auckland Airports on our AOE YouTube channel. Here, you can find additional information about the OM³ Marketplace Solution. Also read our Whitepaper "The digital airport commerce ecosystem", with further comprehensive information about trends and developments in Travel Retail.
In the following Q&A video, Kian Gould answers the open questions that could not be answered directly in the webinar due to time constraints.
Do you have any further questions about OM³, airport digitalization and the development of digital business models? We look forward to your questions and a non-binding contact via our contact form.