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Aviation

Aviation


Digitalizing the entire
travel retail journey.
We make it happen.

The aviation industry is facing unprecedented disruption. We help airlines and airports to digitalize their business models, significantly enhance ancillary revenues and recover lost non-aeronautical revenues.

We help the aviation industry maximize spend per
passenger with sophisticated digital solutions.

Revenue Generation

Grow your ancillary revenues using an omnichannel solution that incorporates all customer touchpoints.

Customer Engagement

Provide customer engagement capabilities with a comprehensive digital ecosystem.

Platform Strategy

Digitalize processes and enable new business models with a powerful end-to-end platform.

We know how to handle complexity. We increase efficiency by digitalizing commercial revenue streams. We enable new business models an unlock potential by creating powerful omnichannel platforms for the aviation industry.

Case Study Singapore Airlines’ KrisShop:
Next-generation airline retailing


Read the Case Study

Case Study Heathrow Boutique:
Omnichannel luxury at its best


Read the Case Study

Case Study Auckland Airport:
Tax-free downtown shopping, on-airport fulfillment


Read the Case Study

Case Study Frankfurt Airport:
The world's first omnichannel airport


Read the Case Study

Meet Omnevo: The world's first
end-to-end ancillary marketplace solution

Build genuine direct-to-passenger relationships. Digitalize your retail offer. Sell services, create experiences and tap into innovative new revenue models. Our powerful digital platform solution for airlines and airports makes it happen: Omnevo.

Aviation insights

Aviation & Travel

How airlines can regain trust, loyalty and revenue by taking control of the digital customer journey.

December’s World Aviation Festival in London was a great opportunity to bring the industry together and, although attendance was inevitably lower than normal, there was a strong conference program that carried a mood of guarded optimism. Best of all, I was delighted to see just how strongly the focus was on real action to drive ancillary revenue and recovery.  Much of 2021 has been spent waiting for a recovery to be established and many airlines have understandably been hesitant (or unable) to commit to new investment or major change in their customer operations. The long hoped-for recovery has been impossible to forecast accurately and many airlines opted to simply ‘hunker down’ and wait until a clearer path can be seen through the storm. That strategy carries deep risks. We now face a new phase of crisis as Omicron sadly develops its global presence but the fact is that the world will continue to turn, people will continue to travel, the crisis will eventually recede, and traffic will return. Airlines need to be preparing right now to create the customer experience that the recovery will demand.  Yes, the picture of how the 2022 travel market will look in recovery is still blurred right now - but the key point is that we do already know exactly what the returning customer looks like and what they want. We have a clear understanding of the experience they want - and we have the digital tools to deliver that experience. 

Ready for take-off!

Our offers & services

  • Consulting: Business process and technology selection advisory
  • Concept: Development of digitalization and implementation concepts
  • Workshop: Formulation and evaluation of use cases
  • UX: Creation of UX concepts and processes for applications in the aviation industry
  • Solution Architecture: Creation of composable system architectures
  • Implementation: Development of end-to-end solutions

Get in touch with our aviation experts

Kian T. Gould
Johannes Moll
Daniel Haller

Get in touch

We're keen to hear from you on how
we can help you solve your digital
challenges and prepare for change.

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