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Airline

Airline


Digitalizing the entire
travel retail journey.
We made it happen.

Airlines are facing unprecedented disruption – we help them significantly enhance ancillary revenues through our subscription-based end-to-end solutions for managing the complete catering, F&B and travel retailing journey. We enable airlines to better control their passengers’ experiences and empower them with our vendor-agnostic, modular architecture.

Connect the Silos.
One Solution.
One Experience.

For Travelers

Offering anything, anytime, anywhere: a seamless, personalized retail experience with more choices and relevance – just as we all like it.

For Airlines

Creating a powerful self-managed, supplier-independent ecosystem where customer engagement is combined with end-to-end delivery capabilities.

For Brands

Providing opportunities to reach new audiences at relevant touchpoints, increasing awareness and driving higher conversions based on data and insights.

Meet Omnevo: The only subscription-based
digital ancillary revenue solution

Pre-order. Sell on-board. Promotions. Home delivery. F&B. Merchandise. Everything that you used to offer on-board, now available omnichannel.

Replace the classic trolley model with a powerful new digitally-enabled, integrated solution. Make shopping a delight for your passengers with a vastly enhanced range of available brands and products. Manage your entire supply chain with ease. Offer multiple fulfillment options seamlessly. Our modular solution transforms airlines' ancillary retail operations while reducing food and resource wastage, thereby managing costs while promoting sustainability. Unparalleled convenience based on a simplified subscription model.

Learn more about Omnevo 

With end-to-end integration

A single, intuitive, integrated platform that allows airlines
to manage their ancillary revenue operations efficiently.

Integrate disparate ancillary retail opportunities, advertising, passenger engagement, delivery options and even supply chain management into one platform for all-round convenience. Our solution creates one ecosystem, easily accessible to your passengers along all touchpoints, integrating seamlessly with PNR and loyalty data, crew on-board operations and supply chain backend, bringing full E-Commerce capabilities to the in-flight environment. Remarkable functionality that transforms ancillary revenue potential.

On a vendor-agnostic platform

Airline ancillary offers should not be supplier-dependent.
Passengers deserve as many options as they would like.

Enable a vastly superior traveler engagement and E-Commerce experience. Fully integrated with simplified vendor management, allowing airlines to onboard as many partners as desired without restrictions on geography, physical space or even last-mile delivery solutions. Our solution empowers airlines to manage the passenger experience as desired, without being constrained by solution-specific vendors and contracts over time. Integrated, scalable cloud-based architecture that puts the airline back in control.

Learn more about Omnevo

From in-flight retailer to E-Commerce operator

How we transformed a leading airline's retail business in one year

Omnevo feature highlights

Personalized Experience

Everything the passenger needs – anything, anytime, anywhere.

Supply Chain

End-to-end solution including order management and fulfillment.

Pre-order & Pre-select

Complete product range of all airport retailers on one platform.

In-flight POS

Shop and pay in-flight, get delivery at destination or to home.

Targeted Campaigns

Personalized offers at the right time and right place.

Data-driven E-Commerce

Personalized content and offers based on passenger interests.

Global Fulfillment

Delivery options to gate, lounge, seat, or home.

Loyalty Earn & Burn

Burn loyalty points through shopping opportunities that create additional value for users.

Enlarged Assortment

Almost infinite product range through partner selling and dropshipping.

Strategies for the post-COVID-19 future of airline travel retail and food & beverage

The future of ancillary revenue for airlines is omnichannel. The traditional in-flight retail model for creating ancillary revenue can neither meet the demands of today’s passengers, nor is it a suitable fit for today’s technology. This whitepaper describes how airlines can use digital opportunities to generate higher revenues with a smarter, more secure platform.

Download whitepaper

Ensuring customer success

Case Study Singapore Airlines’ KrisShop:
Next-generation airline retailing


Read the Case Study
Chris Pok

Chris Pok

CEO / KrisShop
The new KrisShop – with its game-changing features – has been instrumental in redefining our customers’ experience, while meeting the needs and demands of today’s sophisticated travelers."

Get in touch with AOE’s Omnevo team

Michael Raasch
Kacper Potega
Johannes Moll

Get in touch

We're keen to hear from you on how
we can help you solve your digital
challenges and prepare for change.

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