We are a rapidly growing agile IT company, with currently more than 200 employees at our Wiesbaden location. We are looking for a qualified Product Expert/Technical Support Engineer (m/f) for permanent employment for the next possible entry date.

You are interested in assuming responsibility as the product expert for our own, cutting-edge enterprise solution for airports, the digital marketplace OM³, in an agile environment with enormous development opportunities and design possibilities, as well as providing user support – then come to us. You will play an important role in establishing the support structures and can expect a challenging job with international customers within a great, inspiring team.

Your Tasks

  • 1st and 2nd level support of system users (no callcenter)
  • Qualify and prioritize incoming communication professionally
  • Supporting the customer in the use of complex system components
  • Configuration of components according to customer requirements
  • Analysis of error messages with the specially created analysis tool (further development of the analysis tool)
  • Classification of feature requests and transfer to the development teams
  • Working with the following technologies: Magento, Akeneo PIM, Order Management Systems, etc.

Your Qualifications

  • Technical understanding of complex IT systems and Internet technologies
  • Confident, friendly and patient manner towards customers
  • Communicative personality
  • Pragmatic approach and structured work
  • Capacity for teamwork
  • Very good command of written and spoken English and German

Additional Desirable knowledge

  • Experience with Linux, Shell
  • Experience with databases
  • Additional foreign language skills are an advantage

About AOE

AOE is a leading global technology and consulting company that supports large companies in strategic digitalization efforts. The focus is on the development of innovative E-Commerce and portal solutions based on Open Source technology. With our 250+ employees at our headquarters in Wiesbaden and 5 locations worldwide, we handle hundreds of implementations for well-known global companies such as Deutsche Telekom, congstar, Commerzbank, Frankfurt Airport, Heathrow Airport, Singapore Airlines, Angry Birds, Sony and Panasonic. Based on our top employee ratings on Kununu, we have consistently ranked among the top 5 companies in Germany in the categories of best employer and work-life balance in recent years.

Working environment at AOE

  • Fair salary, attractive additional benefits, job ticket, company chef
  • Self-organized work in an agile corporate culture without hierarchical levels
  • Relaxed, individually designed working environment with state-of-the-art hardware and software in the middle of the city
  • 2000 € personal continuing education budget, Communities of Interest and AOE Conference
  • Team events, ski trips, summer party, Thai massage, play area, sports activities such as yoga, soccer, volleyball
  • Further Benefits and Team Events

Our Wiesbaden Office

A brief insight into our office in Wiesbaden. We value an excellent working environment, freely designable workspace and a pleasant atmosphere. Having fun at work and the freedom for short time-outs are also important to us.

Astrid Judkins

Astrid Judkins

Recruiting

Apply now!
We’re looking forward to meeting you!

If you are interested in a position at AOE, then apply today. We are very curious to hear your story. Our application process is quite informal, so you needn’t fear unpleasant questions, assessment centers or the like.

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