We are a rapidly growing agile IT company with currently 250 employees worldwide. To reinfoce our team in Miami we are looking for a Product Expert/Technical Support (m/f/d) for permanent employment at the next possible starting date. 

In an agile environment with enormous development opportunities and design possibilities, you are interested in taking over the responsibility of the product expert for our own, cutting-edge enterprise solution for airports, the digital Marketplace OM³ and providing user support – then join us. You will play an important role in setting up support structures. You can expect a challenging job with international customers in an inspiring team.

Your Tasks as Product Expert (m/f/d)

  • 1st and 2nd level support for system users (no end customers)
  • Qualifying and prioritising incoming communication in technical terms
  • Support of the customer in the use of complex system components
  • Configuration of components according to customer requirements
  • Analysis of error messages with the specially created analysis tool (further development of the analysis tool)
  • Classification of feature requests and transfer to development teams
  • Work with the following technologies: Magento, Akeneo PIM, Order Management Systems, etc.

Your Qualifications

  • Technical understanding of complex IT systems and Internet technologies
  • A confident, friendly and patient attitude towards customers
  • Communicative personality
  • Pragmatic approach and structured work
  • Ability to work in a team
  • Excellent spoken and written knowledge of English and Spanish

Additional desirable Knowledge

  • Experience with Linux, Shell
  • Experience with databases
  • Other foreign language skills advantageous
  • German language skills

Apply today for the position of Product Expert/Technical Support (m/f/d). We look forward to meeting you.

About AOE

AOE is a leading global technology and consulting company that supports large companies in strategic digitalization efforts. The focus is on the development of innovative E-Commerce and portal solutions based on Open Source technology. With our 300+ employees at 8 global locations, we handle hundreds of implementations for well-known global companies such as Deutsche Telekom, congstar, Commerzbank, Frankfurt Airport, Heathrow Airport, Singapore Airlines, Angry Birds, Sony and Panasonic. Based on our top employee ratings on Kununu, we have consistently ranked among the top 5 companies in Germany in the categories of best employer and work-life balance in recent years.

Working environment at AOE

  • Fair salary, attractive additional benefits
  • Self-organized work in an agile corporate culture without hierarchical levels
  • Relaxed, individually designed working environment with state-of-the-art hardware and software
  • 2,000 € personal continuing education budget, Communities of Interest
  • Team events, ski trips, summer party, sports activities, excellent work-life balance
  • Further Benefits and Team Events

Our Fort Lauderdale Office

A brief insight into our office in Fort Lauderdale. We value an excellent working environment, freely designable workspace and a pleasant atmosphere. Having fun at work and the freedom for short time-outs are also important to us.

We look forward to meeting you!

We will be happy to receive your application and answer any questions you may have at any time. You can reach us by phone at +49 6122 70707-0 or by email at jobs@aoe.com.

Jana, Astrid and Melissa
AOE Recruiting Team

Apply now!
Become part of our agile team!

If you are interested in a position at AOE, then apply today. We are very curious to hear your story. Our application process is quite informal, so you don't need to fear unpleasant questions, assessment centers or the like.

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