Together with Kai Schmidhuber, Senior Vice President Multichannel & eCommerce at Fraport, AOE CEO Kian Gould held the keynote as well as a breakout session at the Imagine Conference 2016 in Las Vegas, Nevada. The topic was the joint Omnichannel project to digitize the Frankfurt Airport. The reactions of Twitter users were overwhelming. You can find a selection of tweets below.
The day before the keynote, the joint project of Fraport and AOE (see video) was awarded the Prize for “Best Omnichannel Experience”. The award recognizes excellence for the best omnichannel experience across multiple channels. The solution provides passengers with numerous useful on- and offline shopping-, service- and real-time information options; for example, customers can choose from a number of options when ordering merchandise, which can then be delivered to the gate or home, or picked up in-store at the airport.
“We can only grow bigger in the digital space.” Kai Schmidhuber, Fraport, about the Frankfurt Airport.
The colleagues of the development company @SummaSolutions from Buenos Aires saluted and called AOE “the Magic Johnson of omnichannel”. An elegant analogy, though Magic Johnson, as legendary All-Star and Dream Teamer, is truly in a class of his own.
The Fraport project and the talk held by Kian and Kai have left quite an impression. Or, as Andreas von Studnitz (@avstudnitz) commented, “When I’ll fly back to Frankfurt tomorrow, I’ll have a different view on the airport.”